Sometimes, network lags can delay the delivery of the package and in such cases, rebooting the app will sometimes correctly deliver the items that you purchased. Please first try these quickfixes below:

■ Quick Fix
1. Close the app and reload
2. Go to the in-game Shop
3. Tap on the same package you purchased
4. Tap to go "BACK" (do not go through with purchase)

This may help force the looped purchase to go through.
However, if this does not work, please contact game support with the following information.

■ Failed Purchase Request Form
1. User ID / Nickname :
2. Name of the Package / Items that you purchased :
3. Date of purchase :
4. Purchase price (and currency) :
5. Screenshot of your iTunes Purchase History :
> Please note that the screenshot needs to show the whole page including the order number, and any previous purchases made in the game.
> How to view your Purchase History - https://support.apple.com/en-us/HT204088
> Please note that you will need the Purchase History not the receipt you received from Apple

Please make sure to fill out all relevant fields for faster processing!